Trades

Talk to a water damage restoration receptionist

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Try describing something urgent and see how it handles you. · Uses your microphone · Nothing is saved

It already knows your trade

Not a generic script with your name dropped in. It speaks the language.

mitigation vs restoration

Mitigation stops the damage and dries the structure; restoration rebuilds. Often two phases and sometimes two invoices.

Category 1 / 2 / 3

Water cleanliness. Cat 1 is clean supply water, Cat 2 is grey, Cat 3 is black water or sewage and requires containment and PPE.

Class 1-4

How much material is wet and how hard it will be to dry. Drives equipment count and days on site.

extraction

Physically removing standing water before drying begins.

air mover

The high-velocity fans. Homeowners call them blowers.

dehu / LGR

Dehumidifier — low grain refrigerant is the workhorse type.

moisture mapping

Metering the structure to find how far the water travelled, usually further than it looks.

psychrometrics

The temperature and humidity readings that prove a structure is actually drying.

The calls it handles

45%
Active flooding right now
The defining call. Every minute multiplies the damage and the invoice. Speed of answer is the entire business.
20%
Discovered damage
Found it this morning, been leaking a while. Urgent but not frantic.
15%
Mold concern
Often follows an earlier unresolved leak. Needs inspection first.
10%
Insurance question
Will this be covered, what's my deductible. Escalate — never advise.
7%
Existing job status
When are the fans coming out, when can I move back in.
3%
Sales calls
Not a customer.

How many of these are you missing?

We'll pull your real call log and show you, before you commit to anything.