Trades

Talk to a security & alarm receptionist

Pick a voice and call it yourself. It doesn't know you're testing.

Try describing something urgent and see how it handles you. · Uses your microphone · Nothing is saved

It already knows your trade

Not a generic script with your name dropped in. It speaks the language.

monitoring

The service where a centre responds to alarms. Separate from the equipment.

takeover

Reusing existing hardware with a new provider. Often possible, sometimes blocked by proprietary panels.

panel

The system's brain. Some are locked to a provider.

cellular vs landline communicator

How the alarm reaches the monitoring centre. Cellular can't be cut like a phone line.

false alarm ordinance

Many towns fine repeat false alarms and require a permit. Real money.

duress code

A code that disarms while silently signalling for help.

verification

Confirming an alarm is real before dispatch, often by video. Many police departments now require it.

NVR / DVR

Where camera footage is recorded. Storage length depends on drive size and camera count.

The calls it handles

30%
New system enquiry
Often triggered by a break-in nearby. Emotional urgency.
26%
Alarm malfunction or false alarms
Existing customer, usually frustrated. Sensor or battery.
18%
Camera or footage question
Often after an incident — they need footage now.
14%
Monitoring or account question
Billing, contract, transferring service.
8%
Takeover of an existing system
Switching providers. Good margin.
4%
Sales and supplier calls
Not a customer.

How many of these are you missing?

We'll pull your real call log and show you, before you commit to anything.