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Removing failed mortar and replacing it. Not the same as smearing new mortar over old.
Type N, S, M and lime mortars. Using mortar harder than the brick destroys the brick — critical on older buildings.
The steel or stone spanning above an opening. Rusting lintels lift and crack the brick above them.
White powder from salts migrating out. Cosmetic, but it signals moisture.
Brick faces flaking off. Usually trapped moisture and freeze-thaw.
Gaps letting water escape from behind the brick. Blocking them traps water in the wall.
Whether the masonry carries load or is a facing. Changes everything about a repair.
Diagonal cracking through joints. Often means movement, not just mortar failure.
We'll pull your real call log and show you, before you commit to anything.