Trades

Talk to a locksmith receptionist

Pick a voice and call it yourself. It doesn't know you're testing.

Try describing something urgent and see how it handles you. · Uses your microphone · Nothing is saved

It already knows your trade

Not a generic script with your name dropped in. It speaks the language.

rekey vs replace

Rekeying changes which key works the existing lock. Replacing swaps the hardware. Rekeying is usually cheaper.

deadbolt

The throw bolt above the handle. Grade 1 is commercial-strength, Grade 3 is basic residential.

transponder key

A car key with a chip the vehicle has to recognise. Cutting it isn't enough — it must be programmed.

fob / proximity key

Keyless entry and push-button start. Programming is vehicle-specific.

master key system

One key opens everything, individual keys open only their own door. Common in offices and rentals.

mortise vs cylindrical

Two lock body styles. Mortise is older and set into the door edge.

strike plate

The metal plate on the frame. Reinforcing it does more for security than upgrading the lock.

bump key / picking

Non-destructive entry methods. What we use before drilling.

The calls it handles

45%
Lockout
The core call. Almost always urgent and almost always converts if you answer.
20%
Rekey after moving or a break-in
Planned, higher value, easy to schedule.
18%
Car key or fob replacement
Needs make, model and year before anyone can help.
10%
Lock repair or upgrade
Sticking deadbolt, broken handle, smart lock fitting.
4%
Safe opening
Specialist. Needs the make if possible.
3%
Sales and supplier calls
Not a customer.

How many of these are you missing?

We'll pull your real call log and show you, before you commit to anything.