Trades

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It already knows your trade

Not a generic script with your name dropped in. It speaks the language.

tonnage

System capacity. One ton equals 12,000 BTU. A typical home is 2 to 5 tons.

SEER

Seasonal Energy Efficiency Ratio — cooling efficiency rating. Higher is more efficient.

AFUE

Furnace efficiency percentage. 80% and 96% are the common tiers.

condenser

The outdoor unit.

air handler / furnace

The indoor unit that moves air. Air handler pairs with a heat pump, furnace burns gas.

evaporator coil

Indoor coil that absorbs heat. Common leak point.

line set

The refrigerant lines running between indoor and outdoor units.

capacitor

Cheap part that fails often and stops the unit from starting. Very common repair.

The calls it handles

40%
No cooling / no heat
The bread and butter. Urgency spikes with weather extremes.
20%
Maintenance or tune-up booking
Seasonal, plan members, easy to schedule.
15%
System replacement quote
High ticket, comparison shopping, needs a real estimator.
10%
Strange noise or smell
Some are emergencies — gas smell is an immediate escalation.
10%
Existing job or warranty status
Part on order, technician follow-up.
5%
Sales and supplier calls
Not a customer.

How many of these are you missing?

We'll pull your real call log and show you, before you commit to anything.