Trades

Talk to a garage door company receptionist

Pick a voice and call it yourself. It doesn't know you're testing.

Try describing something urgent and see how it handles you. · Uses your microphone · Nothing is saved

It already knows your trade

Not a generic script with your name dropped in. It speaks the language.

torsion spring

The spring mounted on a bar above the door. Most common type, and the dangerous one — it stores enormous energy.

extension spring

Springs running along the horizontal tracks on either side. Older or lighter doors.

cycle life

How many open-close cycles a spring is rated for. 10,000 is standard, high-cycle springs last far longer.

off track

Rollers have come out of the track. Operating it in this state bends panels and can drop the door.

opener / operator

The motor unit. Chain drive is cheap and loud, belt drive is quiet, screw drive is in between, direct drive is quietest.

safety sensors / photo eyes

The pair of eyes near the floor. If misaligned the door reverses or won't close — a very common and cheap fix.

limit switch

Tells the opener where to stop. Out of adjustment means the door won't fully close or reverses.

force setting

How hard the opener pushes before reversing. Misadjusted force is a safety issue.

The calls it handles

35%
Broken spring — car trapped
The signature call. Loud bang, door won't lift, car stuck inside. Same-day, high conversion, good margin.
20%
Opener not working
Could be the motor, the sensors, or just a dead remote battery. Worth one diagnostic question.
15%
Door off track / crooked
Often follows hitting it with a vehicle. Do not let them operate it.
15%
New door quote
Planned purchase, price-shopped, needs measurements and style choices.
8%
Noisy or slow door
Maintenance work. Easy upsell to a tune-up.
4%
Panel damage
Usually a backed-into door. Sometimes an insurance claim.
3%
Sales and supplier calls
Not a customer.

How many of these are you missing?

We'll pull your real call log and show you, before you commit to anything.