Commercial

Talk to a commercial cleaning receptionist

Pick a voice and call it yourself. It doesn't know you're testing.

Try describing something urgent and see how it handles you. · Uses your microphone · Nothing is saved

It already knows your trade

Not a generic script with your name dropped in. It speaks the language.

scope of work

The written schedule of what's cleaned and how often. Every dispute in this industry is a scope dispute.

day porter

Someone on site during business hours, as opposed to nightly cleaning.

strip and wax

Removing old floor finish and reapplying. Periodic, priced separately from routine cleaning.

burnishing

High-speed polishing to restore gloss between strip-and-wax cycles.

touchpoint disinfection

Handles, switches, shared surfaces. Usually specified separately.

square footage and frequency

The two numbers a quote is built on.

COI

Certificate of insurance. Most commercial buildings require it before anyone works on site.

green seal

Certified environmentally preferable products, sometimes required by tenants.

The calls it handles

38%
New contract enquiry
Needs a walkthrough. Square footage, frequency and scope decide everything.
24%
Unhappy with current provider
The best lead there is. They're already sold on the need.
18%
One-time or post-construction
Project work, deadline-driven.
14%
Existing account service issue
Escalate — contracts are lost here.
4%
Supply or schedule change
Account admin.
2%
Sales and supplier calls
Not a customer.

How many of these are you missing?

We'll pull your real call log and show you, before you commit to anything.