Trades

Talk to a carpet cleaning receptionist

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hot water extraction

What people call steam cleaning. The deepest method and the industry standard.

encapsulation

Low-moisture method. Dries in about an hour, common in commercial work.

truck mount vs portable

Truck-mounted machines are far more powerful; portables are for high-rise access.

wicking

A stain reappearing as the carpet dries because it came back up from the backing.

pad contamination

Pet urine soaked through into the pad and subfloor. Cleaning the carpet alone won't fix the smell.

protector

Applied after cleaning so spills sit on top rather than soaking in.

traffic lane grey

Worn, dulled fibre in walkways. Cleans up but may not fully recover — that's wear, not dirt.

dry time

Usually four to eight hours after extraction, longer in humidity.

The calls it handles

34%
Whole-home carpet clean
Priced by rooms or square footage. The core job.
24%
Pet stains and odour
Needs honest expectation setting — sometimes the pad is the problem, not the carpet.
16%
Move-in or move-out
Deadline-driven by a lease or a closing.
12%
Upholstery or rugs
Often added to a carpet booking.
9%
Tile and grout
Different equipment, different pricing.
5%
Sales and supplier calls
Not a customer.

How many of these are you missing?

We'll pull your real call log and show you, before you commit to anything.