Automotive

Talk to a auto repair shop receptionist

Pick a voice and call it yourself. It doesn't know you're testing.

Try describing something urgent and see how it handles you. · Uses your microphone · Nothing is saved

It already knows your trade

Not a generic script with your name dropped in. It speaks the language.

check engine light

A stored fault code, not a diagnosis. Flashing means stop driving — that's a misfire damaging the catalytic converter.

OBD-II code

The stored fault code. Points at a circuit, not a part — which is why 'the parts store said it's the O2 sensor' is often wrong.

diagnostic fee

Charge for the time to find the fault, usually credited toward the repair.

book time / labor guide

The industry-standard hours a job should take. Labour is billed on it, not a stopwatch.

OEM vs aftermarket

Manufacturer parts versus third party. Real difference in price and sometimes in fit.

pulling to one side

Usually alignment, sometimes brakes or a tire. Symptom, not a cause.

grinding vs squealing brakes

Squeal is the wear indicator; grinding means the pad is gone and it's now damaging rotors — that's urgent.

misfire

A cylinder not firing correctly. Feels like a shudder.

The calls it handles

35%
Something's wrong, needs diagnosis
Noise, light, smell, won't start. Cannot be diagnosed on the phone — get it booked in.
20%
Quote for a known repair
Another shop already told them. Price-shopping, often comparing unlike scopes.
18%
Routine maintenance booking
Oil, brakes, tires, inspection. Easy, predictable, fills the bays.
15%
Status of a car in the shop
Is it ready. Never guess — get the real answer.
7%
Won't start / stranded
May need towing before it needs a mechanic.
5%
Parts and sales calls
Not a customer.

How many of these are you missing?

We'll pull your real call log and show you, before you commit to anything.