Automotive

Talk to a auto glass receptionist

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It already knows your trade

Not a generic script with your name dropped in. It speaks the language.

chip vs crack

A chip smaller than a coin can usually be repaired. Once it runs into a crack, especially into the driver's view, it's a replacement.

ADAS

Driver assistance cameras mounted to the windshield. After replacement they must be recalibrated or lane-keeping and braking misread the road.

static vs dynamic recalibration

Static is done in a shop with targets, dynamic on a road drive. Some vehicles need both.

OEM vs aftermarket glass

Manufacturer glass versus equivalent. Some vehicles and some insurers require OEM.

urethane cure time

The adhesive needs time before the car is safe to drive. Usually about an hour, sometimes longer in cold.

safe drive-away time

When the windshield can actually hold in a crash. Not the same as when the job looks finished.

regulator

The mechanism that raises the window. When a window drops into the door it's usually this, not the glass.

VIN

Needed to identify the exact glass — trim, sensors and heating vary within the same model.

The calls it handles

42%
Cracked or chipped windshield
The core call. Chip versus crack decides repair or replace.
22%
Smashed side window
Usually a break-in. Urgent — the car is open and full of glass.
16%
Insurance claim question
Many policies cover glass with no deductible. Worth knowing.
12%
Window won't go up or down
Regulator or motor, not glass. Different job.
5%
Fleet or dealer work
Repeat commercial volume.
3%
Sales and supplier calls
Not a customer.

How many of these are you missing?

We'll pull your real call log and show you, before you commit to anything.