Trades

Talk to a appliance repair receptionist

Pick a voice and call it yourself. It doesn't know you're testing.

Try describing something urgent and see how it handles you. · Uses your microphone · Nothing is saved

It already knows your trade

Not a generic script with your name dropped in. It speaks the language.

model and serial number

On a plate inside the door or behind the unit. Without it we can't confirm parts availability.

compressor

The refrigerator's pump. Expensive — often the point where replacing beats repairing.

control board

The electronics. A common failure on modern appliances and a costly part.

heating element

What heats a dryer or oven. A frequent and relatively cheap failure.

door boot / bellows

The rubber seal on a front-load washer. Where mould and leaks start.

drain pump

Moves water out of a washer or dishwasher. Blocks with coins and debris.

defrost cycle

Stops frost building on the coils. A failed defrost looks exactly like 'not cooling'.

inverter vs conventional

Newer variable-speed compressors. Different parts and different diagnostics.

The calls it handles

26%
Refrigerator not cooling
Urgent — food is spoiling by the hour.
24%
Washer or dryer fault
The bread and butter. Leaks, no spin, no heat.
18%
Oven or range not heating
Spikes before holidays.
14%
Dishwasher leak or no drain
A leak can become a flooring problem quickly.
12%
Repair or replace advice
Wants a verdict. Needs a technician to see it.
6%
Sales and supplier calls
Not a customer.

How many of these are you missing?

We'll pull your real call log and show you, before you commit to anything.